What is eSMP?

eSMP or online Service Management Program consists of six online courses designed to train individuals who are interested to join the Business Process Management (BPM formerly BPO) industry. These courses are: Fundamentals of Business Process Management 1 and 2, Business Communication, Service Culture, Systems Thinking, and the Internship

Our Partners

eSMP is a collaborative undertaking among the UP Open University (UPOU), IT-Business Process Association of the Philippines (IBPAP), and the Asian Institute of Management (AIM) with funding from the Asian Development Bank

Business Communication
Learn how to effectively communicate in the BPM workplace in Business Communication.

Business Process Management 101
Understand and appreciate the fundamentals of business process management in BPM 101.

Oral Communication & Conversational Fluency in English
Develop your listening and speaking skills necessary for successful English language communication in CFE101